FAQ overview

Can you ship to my PO box?

Yes, We can ship to PO box, but only with "regular shipping", so please choose "regular"option. Express shipping does not accept PO box.

Do I need to pay taxes and custom duties shopping on Kisspat.com

No, all the prices are tax.inc,  you do not need to pay tax and custom duty.

Do you ship to my Country?

Right now we ship worldwide except North Africa, North Korea where no post service provided.

Do you supply wholesale service? Can I see your wholesale price list?

Yes, we do provide wholesale service for business customers, for details, please check our wholesale-only website: http://kisspat-trade.com

How can I pay?

We accept paypal and credit cards. Plus Bank wire is available for business order.

How can I track my order?

After logged into your account, you can check " my order" section to track your order and shipment. Also you will receive an email to view the shipment details.

How to return my order? Is it free?

Absolute EASY return!  You just need to email us your order number and we will send you the return label and details, and it's 100% FREE!

I need to customize an item, what should I do?

We do accpet customize orders for handmade items, please contact us for help.

Once I've placed my order, when should I expect to receive it?

We send orders out in 36 business hours upon payment received. And The delivery time depends on which shipping way you choose.  For regular (standard) shipping, it takes about 7-10 business days to reach USA,Canada,Europe and Asia. For Express shipping, it take 2-4 business days to reach USA, Canada and Europe.

Have more question? Contact us now for help!